Privacy notice
This notice explains how Quantock Lettings Ltd collects, uses and protects personal information when you use this website or get in touch with us. Last updated 30 October 2026.
Who we are
Quantock Lettings Ltd is the data controller for the personal information described here. We are a company registered in England and Wales, company number 15929562, based at 1 The Crescent, Taunton TA1 4EA.
If you have any questions about this notice or your information, email office@quantocklettings.co.uk or call 01823 426046.
What we collect
When you fill in a form on this website, we collect the details you give us. These are your name, email address, phone number, preferred method of contact, your message and, for landlords, details of your property such as its address, postcode, type and number of bedrooms. The form also tells us which page it was sent from and how you reached the website.
When you email or phone us, we keep a record of what you tell us so that we can help you.
How we use it
- To reply to your enquiry, arrange a rental valuation or viewing, and talk to you about our services.
- To take the steps you ask for before entering into an agreement with us, such as moving the management of your property to us.
- To keep a record of our dealings with you and meet our legal obligations.
We use your information because it is necessary to respond to your request and in our legitimate interest to run our lettings business. We do not use it for marketing unless you ask us to, and we never sell it.
If you become a landlord or tenant with us, we will give you separate information about how we handle your details as part of the tenancy, including referencing, right to rent checks and deposit protection.
Who we share it with
- Formspree, which delivers the website forms to our inbox. Formspree is based in the United States, and transfers are made under appropriate safeguards required by UK data protection law.
- Microsoft, which provides our email.
- Our professional advisers, or regulators and authorities where the law requires it.
How long we keep it
We keep enquiries for as long as we need them to deal with your request. If you do not go on to use our services, we delete them within two years. If you do, we keep your records for as long as the law requires.
Cookies and this website
This website does not use advertising or analytics cookies. If you save a home using the heart button, that list is stored only in your own browser. Some photographs are loaded from Unsplash, which receives the technical details any website receives when it supplies an image, such as your IP address.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to have it transferred. To make a request, contact us using the details above. We will respond within one month.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.